Return & Refund Policy
A little clarity, just in case something doesn’t go quite as planned.
Last updated: August 27, 2026
A Quick Note Before We Begin
WynterRowan.com sells both digital downloads and, from time to time, made-to-order physical products. Because those two kinds of purchases work differently, their return and refund rules are a little different too.
I want you to know what to expect before you buy and what to do if something arrives damaged, incorrect, or simply refuses to cooperate.
Digital Downloads
Digital products are delivered electronically and cannot be physically returned.
Because of that, digital purchases are generally non-refundable once download access has been provided.
- Please review the product description and included-file information before purchasing.
- No physical item is shipped when a product is identified as a digital download.
- Changing your mind after receiving access to the files does not normally qualify for a refund.
- If you accidentally purchase the same digital product more than once, please contact me so I can review the order.
If There Is a Problem With a Digital File
If you have trouble accessing your files or receive a damaged, incomplete, or incorrect digital file, please contact me. I will first try to correct the problem or provide a working replacement file.
If the issue cannot reasonably be corrected, the order may be reviewed for an appropriate refund.
Technology occasionally has opinions of its own. If a download misbehaves, send me a note. ♡
Made-to-Order Physical Products
Many physical products sold through WynterRowan.com are produced only after an order is placed. This may include apparel, mugs, accessories, home goods, and other print-on-demand items.
Because these products are made specifically for each order, I generally cannot accept returns or exchanges for:
- Ordering the wrong size
- Choosing the wrong color or product variation
- Changing your mind after the order has entered production
- Preferring a different size, style, or color after receiving the item as ordered
Please review product descriptions, size charts, measurements, colors, and variations carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If a made-to-order physical product arrives damaged, defective, misprinted, or materially different from what you ordered, please contact me within 30 days of delivery.
Include:
- Your order number
- A short description of the problem
- Clear photographs showing the issue
- A photograph showing the full item when helpful
After the issue is reviewed, an eligible order may receive a replacement or refund. In many manufacturing-defect cases, returning the damaged item is not required.
Cancellations & Order Changes
If you need to cancel or change a physical-product order, contact me as soon as possible.
Because made-to-order products can enter production quickly, I cannot guarantee that an order can be canceled or changed once production has begun.
For digital products, cancellation is generally not available after download access has been provided.
Wrong or Incomplete Shipping Address
Please check your shipping address carefully before submitting an order.
If you notice an address mistake, contact me immediately. I will try to help if the order has not progressed too far, but address changes cannot be guaranteed after fulfillment begins.
If an order cannot be delivered because the address supplied at checkout was incorrect or incomplete, additional production or shipping charges may be required to send a replacement.
Packages With Delivery Problems
If tracking indicates a delivery problem, loss in transit, or another shipping issue, please contact me with your order number and tracking information so I can review what happened and determine the appropriate next step.
Please report shipping problems promptly so there is enough time to work with the fulfillment provider or carrier when necessary.
Refund Timing
If a refund is approved, it will be issued through the payment method or payment system associated with the original order whenever reasonably possible.
After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the credit appears on your account.
Personal-Use Digital Products
Unless a product listing expressly says otherwise, paid Wynter Rowan printable files are licensed for personal use only. A refund does not grant permission to retain, redistribute, resell, share, upload, or commercially use digital files.
Please review the license included with the individual product for the exact usage terms that apply to that purchase.
Your Legal Rights
Nothing in this policy is intended to limit any refund, cancellation, warranty, or consumer-protection right that cannot legally be excluded under the laws that apply to your purchase.
If a mandatory consumer-protection law gives you rights beyond this policy, those rights still apply.
Related Policies
Your purchase and use of WynterRowan.com are also subject to the site’s Terms of Use and Privacy Policy.
Need Help With an Order?
If something is wrong with an order or download, please contact me and include your order number along with enough information for me to understand the problem.
I hope everything arrives exactly as it should. If it doesn’t, please let me know. ♡